Privacy Policy
Last updated: (5/01/2025)
Helping Hand (“us”, “we”, or “our”) operates https://helpinghand-il.org/ (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name (“Personal Information”).
LOG DATA
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this data.
COMMUNICATIONS
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information.
COOKIES
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
CONTACT US
If you have any questions about this Privacy Policy, please email us at info@helpinghand-il.org.
Last updated: (5/19/2025)
SMS PRIVACY POLICY
Helping Hand (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, disclose, and safeguard your personal information when you receive text messages from us. By subscribing to our text messaging service, you consent to the practices described in this policy.
In line with this commitment, we have established the following policy for use of our SMS service. Please review this policy carefully to understand how we collect, how we use it, and the circumstances under which we may share it.
INFORMATION WE COLLECT
We may collect the following types of information when you elect to opt-in to our text messaging via our HIPPA Consent form or email communication:
- Name, email address, phone number
- Message content
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To send you text messages related to Helping Hands services, business needs, and fund-raising.
- To communicate with you about your appointments with our service team
- To communicate with you about updates and customer support
- To comply with legal and regulatory requirements
SHARING OF PERSONAL INFORMATION
We do not share your personal information with third parties, except in the following circumstances:
- Service providers that assist with our business operations (e.g., Ring central – our SMS service provider or One Cause – our fundraising partner.)
- Legal authorities when required by law or to protect our rights and security
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS CONSENT AND PRIVACY
We respect your privacy and do not share your personal information with third parties for marketing or promotional purposes. Your consent to SMS communication is strictly used for communications related to our services and fund-raising to support our services.
DATA SECURITY
We implement industry-standard security measures to protect your personal information. However, no online transmission is entirely secure, and we encourage you to take appropriate precautions when using our services.
YOUR CHOICES AND RIGHTS
You have the right to:
- Access, update, or delete your personal information
- Opt-out of text or fundraising communications
To exercise these rights, please contact your therapist to opt-out of text communications relative to your therapy services and contact marlen.andrade@helpinghand-il.org to opt-out of all other text communications, or text STOP.
UPDATES TO THIS POLICY
We reserve the right to update or modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the revised SMS Privacy Policy on our website. Your continued use of our SMS service after the posting of any changes constitutes acceptance of those changes.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
Helping Hand
9649 W. 55th Street Countryside, IL 60252
(708) 352-3580
ACCESSIBILITY AND AVAILABILITY
This Privacy Policy is prominently included on our web pages and linked in the footer of every page on our website for easy access.